“Before Protocol 41, our dispatchers were wanting more.” Meghan Monaco, Quality Assurance Manager at Hendricks County Communications Center, remembers what it was like before her team had Protocol 41: Caller in Crisis (1st Party Only). When a person in crisis called in, Emergency Dispatchers often felt like they didn’t have enough tools to truly help. They wanted to do more — to say the right things, to guide the caller safely through the moment — but didn’t know how. Since implementing Protocol
“Before Protocol 41, our dispatchers were wanting more.” Meghan Mon…
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911 COMMUNICATIONS CENTER TO BEGIN USING PRIORITY DISPATCH SYSTEM FOR FIRE RESCUE AND EMS CALLS Beginning on Tuesday, Dec. 12, the Jackson County 911 Communications Center will begin using a new system, Priority Dispatch, for fire rescue and EMS calls. This new system will enhance efficiency and improve accuracy. Telecommunicators have undergone dozens of hours of training for this new system, and we are excited to implement it to better serve our citizens. This video answers a few questions you
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