Enterprises face key challenges in harnessing unstructured data so they can make the most of their investments in AI, but several vendors are addressing these challenges.

North America held a dominant market position, capturing more than a 41.7% share, holding USD 3.79 billion in revenue.

Salesforce has launched a rebuilt Slackbot AI agent for Slack that can search enterprise data, draft documents, and take ...

Automating manual processes improves efficiency and eliminates human error. Learn about workflow automation and how to create ...

For software developers, choosing which technologies and skills to master next has never been more difficult. Experts offer ...

The generative AI in chatbots market is poised for rapid growth, driven by rising demand for personalized interactions, cloud ...

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ecstatic about the product's possibilities. Ditto for its just-announced ...

Video has become one of the most effective ways for brands and platforms to communicate—whether it’s explaining a product, launching a campaign, or delivering educational content. But for many teams, ...

(CNN) — Store workers may not be quite as helpful this holiday shopping season. That’s a potentially worrying sign for the economy. (CNN) — Store workers may not be quite as helpful this holiday ...

Imagine this: a company-wide lockout to the company CRM, like Salesforce, because the organization's external admin attempts to disable MFA for themselves. They don't think to consult with the ...