In Miami’s luxury market, the most coveted square footage is no longer inside your walls. It is the terraces, rooftops, and ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

Georgian prosecutors say the former head of the State Security Service took bribes to shield scam call centers that targeted victims worldwide, as authorities move against a once-powerful figure in a ...

My parents are in their 80s, and every time I visit them, I’m reminded of something profound: health is their top priority, and nothing compares. As we age, our values often shift, and for many senior ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

Microsoft says Windows PowerShell now warns when running scripts that use the Invoke-WebRequest cmdlet to download web content, aiming to prevent potentially risky code from executing. As Microsoft ...

Stay informed. Sign up for Sahan Sunday, our weekly newsletter with Minnesota news you need to know. More Twin Cities area metro counties are embedding social workers into 911 call centers to field ...

Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...

Nearly a dozen alleged gang members were arrested after authorities raided a Miami short-term rental home they were using as a phony bank call center to try to rip off victims, officials said.

WASHINGTON — U.S. Immigration and Customs Enforcement aims to open a call center that would have a dedicated unit to track down unaccompanied migrant children with the help of state and local police, ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...