Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

In a Worker Adjustment and Retraining Notification (WARN) submitted to the Texas Workforce Commission, Telvista said it plans to permanently shut down its call center at 8585 N. Stemmons Freeway, ...

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

Microsoft Corp. is leaning more into enterprise artificial intelligence agentic workflow support with a new command center for AI agents: Agent 365. Announced today during Microsoft Ignite 2025 in San ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information, and the notes ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Taipei-Los Angeles-based production house Organic Media Group has set a Chinese-language remake of hit French comedy series “Call My Agent!,” the company revealed at the Taiwan Creative Content Fest ...

AT&T is in final negotiations with Cousins to lease 166K SF at Northpark Town Center, a three-building office campus off Abernathy Road near Georgia 400, sources familiar with the transaction told ...

UPDATE: Activision and Paramount Pictures have officially announced that Taylor Sheridan will write and produce the Call of Duty movie with Peter Berg, who will also write, direct and produce the live ...

George Clooney has joined the cast of Netflix’s upcoming Call My Agent! The Movie, which began shooting in Paris at the beginning of October. Clooney revealed his involvement in the show in an ...