Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See ...

Technology is supposed to set organisations free. Presenting a utopian vision, technology providers promise a world where organisations can constantly add new software to their infrastructure to ...

As I dropped my daughters off at school one morning, I realized something had to change. Their new 9:15 a.m. start time threw my usual routine into chaos, overlapping with the start of my workday. Not ...

Grand Rapids, Mich.-based Corewell Health has been busy integrating technology platforms to support enterprise goals of better quality and cost-effectiveness. Corewell formed in February 2022 as a ...

Stop making work-life balance your holy grail. It's an antiquated concept lacking in modern-day practicality. It assumes we can spend half our time working and then unplug and spend the other half our ...

With only twenty-four hours in a day and a mountain of responsibilities to uphold, working women in America are increasingly at risk of experiencing burnout. Studies reveal that in recent years, ...