Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Although the definition of “workforce” has expanded, current workforce management practices are still largely focused on full-/part-time employees, and while investment in this group will continue to ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...