What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Defense Department CIO Terry Halvorsen's latest guide to managing IT services puts the emphasis on risk management. Defense Department CIO Terry Halvorsen has signed a third version of department-wide ...

The Medical University of South Carolina was charged recently by its leadership and state leaders to expand its telehealth portfolio and rapidly develop new services. That goal was helped along by ...

Xalient, a rapidly growing specialist in networking and cybersecurity, has been awarded the ISO 20000 certification in IT Service Management for its commitment to providing the highest-quality IT ...

I’m not the first commentator to draw comparisons between the military and corporate strategy and it’s often helpful to look at episodes from history to see how intricate plans on large undertakings ...