CAMBRIDGE, Mass.--(BUSINESS WIRE)--Oblicore, the leading provider of ITIL-based SLA Management software, today announced that YPHISE, an independent research firm, has certified Oblicore Guarantee as ...

SAN FRANCISCO--(BUSINESS WIRE)--New Relic (NYSE: NEWR), the observability company, announced the general availability of a first-of-its-kind service level management experience to empower developers, ...

Software that manages the delivery of guaranteed levels of network services and application availability within an organization. An SLM system uses event management and reporting components to gather ...

Establishing agreed upon services levels for database applications is of the utmost importance for assuring that performance meets required criteria. Without pre-determined, negotiated service level ...

Managing IT from a services perspective is clearly on the rise. In a recent newsletter, I wrote a summary of the results of EMA’s service-level management acceptance survey of 46 IT professionals, ...

IT service management encompasses several disciplines ranging from service desk to service-level management (SLM) to ITIL processes, and Digital Fuel plans to address the gamut with its hosted ...