Correction: This story incorrectly stated that thousands of test cases had not been carried out in the final stages of development. It was updated on 9 January, 2009, following statements by Western ...

KLAS' newest report, "Quality Management for 2019: The Search for a One-Stop Shop," shows that healthcare providers are looking for a single platform to handle all of their quality management needs, ...

MALTA, N.Y. — The Building Performance Institute Inc. (BPI) has created a new website featuring tactics and tools that adapt quality management systems (QMS) for home performance contractors. QMS is a ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

DQM is becoming a core capability for organizations that need to make better decisions with data. What are the responsibilities of different roles in DQM? Image: WrightStudio/Adobe Stock Data quality ...

While companies may share common ground when it comes to their data quality problems, data quality tools and strategies are not one-size-fits-all solutions to the problem. Each company should approach ...

Total Quality Management is a formal management style premised on the notion that measurement of a finished product or project is insufficient to ensure quality. Instead, each process necessary for ...

As martech practitioners straddle the line between marketing and IT they take on work that touches both worlds. Quality management — including quality assurance (QA) and user acceptance testing (UAT) ...