Expanding the principles to those other areas highlights another essential feature of ITIL: Because the processes are related in many ways, organizations can reap significant benefits from integrating ...

Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

Today I am reviewing a well-known handbook that applies ITIL principles to system and network operations. ‘Visible Ops Handbook: Starting ITIL in 4 Practical Steps’ by Kevin Behr, Gene Kim and George ...

The latest revision of the IT Infrastructure Library (ITIL) is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

As the ITSM sector has evolved, ITIL framework has become universally accepted as the best way to ensure ITSM tools are implemented in a manner that delivers immediate value, while also ensuring that ...

The latest revision of the IT Infrastructure Library is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the ...

We have a great deal on the ITIL Foundations Training Bundle in the Geeky Gadgets Deals store, where you can save an impressive 96% off the regular price. The ITIL Foundations Training Bundle normally ...

ITIL is an acronym that some CIOs don’t understand well. If they’re aware of the IT Infrastructure Library, it’s in the context of two of the library’s books that provide guidance on improving help ...