Gather ’round, kids. Let me tell you a little story about how things work nowadays. Or maybe how they don’t. Once upon a time, there was a customer named Mike. He had two accounts with a credit card ...

Have you ever been stuck in an endless loop of useless interaction with a customer support agent, or worse yet, a chatbot that just doesn’t get it? I certainly have and it’s sometimes enough to make ...

When people need to get in touch with a company’s customer service department, they often turn to Twitter. So it’s only natural they might use the platform to share their hilarious anecdotes and ...