Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

In a bid to help organizations listen, understand and respond to customers quickly in social distancing times, Microsoft has introduced a Customer Voice service in Dynamics 365. Customer Voice is an ...