This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

Quick! What’s one thing that everybody tries to avoid even when it’s absolutely necessary? That is, besides getting a root canal? It’s initiating a difficult conversation with one's partner. Starting ...

Most people don’t relish the thought of difficult conversations and research from the Chartered Management Institute found that 57% of managers would do almost anything to avoid one[i]. According to ...

Being a leader sucks most of the time. If you think it's easy or fun, you either aren't one or you're not a good one. Recently, my 8-year-old son declared he wanted to be a leader "to boss people ...

Working with senior executives taught me that leaders who advance their careers don't avoid tough conversations that make everyone else uncomfortable. Instead, they've figured out how to turn those ...

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For many, Thanksgiving is a time for a big meal with loved ones. But family gatherings can also be tough, especially if the conversation turns to subjects where not everyone shares the same set of ...