New Customer Intelligence Cloud democratizes the ability to collect signals, reveal customer intent and aggregate historical telemetry and adoption data for Enterprise Consumption. DALLAS--(BUSINESS ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. I recently led several executive panels at the Customer ...

Gainsight released a study that found investing in customer success operations can lead to good things for CX professionals. More companies see customer success initiatives as a growth driver versus ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. It is common knowledge that delivering superior digital ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...

SAN FRANCISCO--(BUSINESS WIRE)--Transposit, the company that delivers connected workflow for DevOps, today announced that the company’s VP of Customer Success and Solutions Engineering Ryan Taylor ...

Integrated Control Technology (ICT) has promoted Damon Standish to Vice President of Customer Success and Laura Berga to Vice President of Customer Operations as part of the company’s continued focus ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Shreesha Ramdas Customer ...

Customer success platforms (CSPs), or software designed to help business-to-business companies manage and monitor their customer success efforts, are increasingly in demand. According to a Research ...

Since 2015, Daily Harvest's goal has been delivering healthy meals to customers across the US. It's using AI across facets of the business, including customer experience and packaging. This article is ...

WUPPERTAL, Germany—Riedel Communications has appointed Marcus Wheelwright as vice president of customer success for the Americas, the company said this week. Wheelwright will be responsible for ...