In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

The Quality Service Contractors (QSC) has debuted new online training courses designed to help members and their employees improve customer service skills without leaving the office. By logging into ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

NASHVILLE, TN (2023) – Integrity Solutions, a global leader in sales and customer service training, announces the launch of its enhanced customer service training program guide, a step-by-step primer ...

AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

Springfield - Recent graduates of the fast track customer service certificate training program at Springfield Technical Community College. The program once again will be offered at STCC. Classes begin ...

In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...

DAYTON, Ohio (WDTN) — A local Dollar General that faced backlash after a viral social media post made by the mayor has led to the implementation of a new customer service training program for Trotwood ...

A costly and common mistake is to think of customer service training as essentially “trade school” or “tactical training.” The trade skill, technical, and transactional aspects of customer service—how ...

Goodwill of Western & Northern Connecticut, a non-profit organization that provides employment and support services to people with disabilities and other barriers to employment, is recruiting ...

“If you wish to prosper, let your customer prosper... When people have learned this lesson, everyone will seek his individual welfare in the general welfare. Then jealousies between man and man, city ...