Conversocial, a provider of social media tools, has launched the Conversocial Analytics Platform (CAP) designed to provide a range of new analytics focused on customer service performance.

This blog focuses on Call Center Quality Assurance (QA) impacts on Customer Service Key Performance Indicators (KPIs). QA measures, benchmarks, and tracks call center and agent performance for KPIs ...

Key performance indicators (KPIs) can help you decide what is working and what is not working when it comes to employee effort and your overall business success. KPIs help you determine how successful ...

To ensure they are successfully driving operations toward meeting their company’s strategic goals, all business leaders need to look carefully at a variety of key performance indicators. While the ...

Key performance indicators (KPIs) measure how effective your company is at achieving its goals. Learn how to find the right ...