A relatively new feature of generative AI is the ability to invoke nonlinear conversations. It has ups and downs in mental ...

Toast today announced a major expansion of the Toast IQ intelligence ecosystem with a conversational AI assistant for restaurants and food and beverage retailers. With access to real-time and ...

The year 2025 marked a turning point for artificial intelligence in the travel industry. AI solutions moved beyond demos and pilots to deliver real impact across every customer touchpoint, from ...

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

The knowledge management startup Stravito AB is using artificial intelligence to transform how companies generate insights from their consumer research. Now, with Stravito AI Personas, the company ...

Conversations with AI can sway people’s political views. Concerningly, a chatbot’s facts are not always accurate, especially when it supports right-wing positions. Lin and colleagues report the ...

What if you could build a conversational AI agent that not only answers complex questions but also integrates seamlessly with external tools, streams real-time responses, and delivers structured ...

YouTube is rolling out new AI-powered features to help users find content and information more easily, the company announced on Thursday. The platform is launching an AI-powered search results ...

DALLAS & DÜSSELDORF, Germany & LONDON--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced that the company has been named a Leader in the Gartner® ...

A new job title appearing across airlines and online booking companies reveals how seriously the industry is taking the conversational interface shift…and the strategic anxieties driving it. If you ...