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Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL V3. Wthout it, the effectiveness of the rest of your processes will be in ...

Configuration management is a fundamental product development process. In fact, we would say "you don't know what you are doing if you don't know what you have;" that is, you don't have much of an ...

Michele Hudnall, director of service management at software vendor Managed Objects, talks about the realities of ITIL and how corporate IT shops can make the most of their implementations. The ...

This substation in Newport Beach, California, includes a typical collection of smart grid equipment with settings and configuration profiles that require management. Modern substation automation ...