At an investigative hearing, Baltimore's chief information officer said the 20-year-old computer-aided dispatch (CAD) system ...

The current emergency dispatch system handles about 2.1 million calls a year. The current software is about 20 years old.

An outage in the city’s computer-aided emergency dispatch system snarled some communications between Baltimore police and fire officials last week, briefly causing disarray as officers repeatedly ...

Baltimore City officials are moving to replace the outdated Computer-Aided Dispatch system, which failed during a mental ...

Baltimore's emergency dispatch system failed due to the heat during a mental health response that ended with a man dying while in police custody, Mayor Brandon Scott confirmed. The failure of the ...

The Computer-Aided Dispatch system, known as CAD, has failed several times in past years. WJZ-TV's Stephanie Douglas reports.

For the second time in just over a month, the Los Angeles County Sheriff’s Department’s computer dispatch system crashed on Wednesday evening, rendering patrol car computers unusable and forcing ...

Central Lane 911's computer-aided dispatch system is experiencing an outage. Call only for emergencies, officials say.

The Monticello, NY Police Department recently updated a 20+ year old on-site system with the latest dispatch platform from 911Systems. The new system substantially increases the department’s ...

After days of resorting to old techniques to track calls for service when their dispatch system crashed, the Los Angeles County Sheriff's Department says that they've successfully found a temporary ...

BERRIEN COUNTY, Mich. (WNDU) - First responders in Berrien County are getting support with a new computer-aided dispatch system. According to our reporting partners at The Herald-Palladium, this is ...

The failure of the Los Angeles Sheriff’s Department’s computer-aided dispatch system in its vehicles had left deputies to resort to old methods as they responded to calls. By Kate Christobek After ...