No advertising campaign goes from storyboard to sales driver by itself. The client services manager is the ad agency executive who guides the campaign-building process. From client communications and ...

In the customer service field, there are many rewarding jobs. However, some of them pay better than others. While money should not be your main motivation when deciding what career to go into, it is ...

Ultimately, every business succeeds or fails, according to how well it meets the needs of current and potential customers. Meeting customer needs has many aspects, such as developing an attractive ...

DENVER — Joe Tamburini, P.E., has joined Stanley Consultants as a client service manager. Based in the firm’s Denver office, he will work to expand the firm’s industrial water and wastewater business.

Are you looking for a job that pays well in consumer services? Check out this comprehensive breakdown to learn all you need to know. Some professionals love the human element of business. If you enjoy ...

We often hear the roles of Customer Success Manager (CSM) and Account Manager (AM) used interchangeably. But is there actually a difference between the roles? Are their objectives and processes the ...

According to a recent legal industry study, 1 85% of United States lawyers report that client satisfaction is critical to success, yet only 37% of those surveyed are formally measuring client ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...