Helen Marie Plourde, an 86-year-old Minnesota resident, just spent over a month without home Internet and phone service because CenturyLink failed to fix a problem that began in July. CenturyLink didn ...

Lynn Keillor’s landline telephone — her only phone — went dead on Dec. 4. She’s gone round and round with CenturyLink since, getting several reassurances her service would soon return. It hasn’t. “I ...

When a severe winter storm hit Oregon on January 13, Nicholas Brown’s CenturyLink fiber Internet service stopped working at his house in Portland. The initial outage was understandable amid the ...

CenturyLink has asked Minnesota regulators to eliminate or modify what it calls archaic telephone rules — at the same time two state agencies say the company is violating those regulations and several ...

CenturyLink customers in Essex may soon see a stop-gap solution to outages and poor phone service there, but the plan proposed by the telecommunications giant raises as many questions as it answers.

Nancy Tomhave, who lives in St. Paul’s Hayden Heights neighborhood, won’t be taking calls from some loved ones on Thanksgiving, and not for lack of trying. Carolyn Ross, who lives across the city near ...

The Montana Public Service Commission has launched an investigation into the service quality provided to Montana customers by CenturyLink, the nation’s third-largest telecommunications company. The ...