Automatic call distribution systems are frequently used in the telephony industry. They will generally be used in contact centers expecting high volumes of inbound calls. They are automated systems ...

COMPANY NEWS: 8x8 (NYSE: EGHT),, a leading integrated cloud communications platform, today announced it has been named a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service.

解 释: 原指一种能把来话呼叫自动按一定顺序分配给空闲应答坐席的安排。 现在随着电信技术的发展，自动呼叫分配有更广泛的应用。在各种企业的客户服务中心，自动呼叫分配是一个重要的组成部分。它为服务中心提供内外通道，对外它是来话呼叫的接口 ...