A 99-year-old woman was being attacked inside her Wisconsin home. It took nearly three hours for police to arrive because the 911 operator reportedly fell asleep while on duty.

The city released more details about its internal investigation into two mishandled 911 calls reporting an attack on a ...

By the time the clock strikes midnight on a single Tuesday, Chicago’s 911 dispatchers will have fielded nearly 10,000 calls ...

United Flight 93 crashed on a Somerset County field on Sept. 11, 2001. The story of how first responders made it there begins ...

“911, what's your emergency?" Police dispatchers face a lot of stress in their professional lives. Not only do they have to quickly help people who are in need of help or are panicking, but they also ...

Officials say since 2020, they have had a harder time recruiting and retaining dispatchers.

Calling emergency services isn’t one of those things most folks do regularly, and it’s not like it’s possible to just practice. However, it's still one of those skills that is still important to have ...

Columbia-area residents struggled to reach 911 during emergencies, as the Columbia-Richland 911 call center reported a 23% call abandonment rate in 2025. (TNS) — Nicholas Sipe of Columbia was slipping ...